A customer from New York called in to ask for assistance with their Xerox WorkCentre 7830.
They recently moved the machine and since then, it’s stuck at the loading screen with a message: “System is powering on do not press the power button.”
If you are looking for a Copier for your business, you may contact Clear Choice Technical Services. You can ask about Copier Leasing Services, Copier rental services, IT Services, and even Copier Repair services.
One of our technicians went on the site and was able to fix the machine.
Here are the steps performed until we resolved the issue.
- Prepared a Flash Drive with a Firmware and ALTBOOT File because there’s a possibility that we need to perform the Forced ALTBOOT Process before sending the technician onsite. (For the firmware used, please contact Clear Choice directly)
- Considering they moved the copier, there’s a possibility that the Connector of the Hard Drive got loose. Technician re-seated the connector and inspected the pins on the Main Board with same result.
- Forced ALTBOOT performed which will force the Firmware to be installed to the Hard drive but it posts “Software Upgrade Error”
- Hard Drive doesn’t spin when our technician checked.
- Hard Drive ordered and performed the Forced ALTBOOT process and it was able pick it up and successfully installed the Firmware.Prepared a Flash Drive with a Firmware and ALTBOOT File because there’s a possibility that we need to perform the Forced ALTBOOT Process before sending the technician onsite. (For the firmware used, please contact Clear Choice directly)
- Considering they moved the copier, there’s a possibility that the Connector of the Hard Drive got loose. Technician re-seated the connector and inspected the pins on the Main Board with same result.
- Forced ALTBOOT performed which will force the Firmware to be installed to the Hard drive but it posts “Software Upgrade Error”
- Hard Drive doesn’t spin when our technician checked.
- Hard Drive ordered and performed the Forced ALTBOOT process and it was able pick it up and successfully installed the Firmware.
- Tested Copying, Scanning and printing and everything worked fine.
- The New Hard Disk and the forced ALTBOOT process took care of the issue.
We hope that the steps made by our technician could help you fix this problem on your machine. In case you have questions or might need an assistance regarding this, our team in Clear Choice Technical Services can definitely help you determine the issues in your machine that needs to be addressed.
Call our team at (718) 583-0098 or send us a message at [email protected]
