Clear Choice Technical Services

DesignJets 5000 and 5500 Series Large-Format Printers Service Manual and Parts Manual

Home » Shop » DesignJets 5000 and 5500 Series Large-Format Printers Service Manual and Parts Manual

DesignJets 5000 and 5500 Series Large-Format Printers Service Manual and Parts Manual


Note: Up to 5 downloads only. Make sure to save your copy.

SKU: 9707 Categories: HP, Manuals Tags: 5000, 5500



1. Troubleshooting
Phone Support
Which Firmware Version Relates to Which Ink System
Troubleshooting System Error Codes
Performing a Service Test on a Failed Assembly
Performing the Necessary Service Calibrations
Troubleshooting Calibration Error Codes
Troubleshooting Ink Supplies Error Codes
Troubleshooting Initialization – Self Diagnostic Errors
Solving Image Quality Problems
The Printer does not Power ON
ALL the Front-Panel LEDs are Lit but Nothing Else Happens
Troubleshooting Media Jams/Printhead Crashes
Troubleshooting Shutdowns – User Message “Warning: Switch Power Off”
Problems with Vacuum
Vacuum suction much lower at high altitudes
Printhead Crashes/Smears on High Density Prints Using Coated Media
Color differences in different HP DesignJet Printers
Banding at variable extreme environmental conditions
Banding with unsupported Media
Banding due to Ink Cartridge replacement while printing
Hue shift on HP Colorfast Adhesive Vinyl media
Black Smearing on HP Photo Imaging Gloss
Magenta Bleeding on HP Photo Imaging Gloss when using the Take-Up Reel
Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel
Wrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media.
Dry Cockle on High Density Prints Using Paper Based Media
Worm marks (cockle) on part of plots on paper based media
Drying Time Too Long for HP Studio Canvas
Media Skew when Printing a Banner Plot
User message “Media loaded incorrectly. Remove media”
User message “Warning: Incorrect type of tubes system”
User message “Power Supply Error #1”
Cutter Assembly Problems
Carriage and Scan-Axis Problems
Media-Axis Problems
Electronics Problems
Language Selection is blocked in a brand new printer
Firmware Upgrade Does Not Work Through the Parallel Port
Typical Failures After Exchanging the Ink Tubes
Solving Media-Handling Problems
How to Navigate through the Front Panel Menus
Service Configuration Print
General Printer Information
Troubleshooting Take-Up-Reel Problems

2. System Error Codes
Continuable and Non-Continuable Error Codes
System Error Groups
ffff ffff xxxxxxxx (General Firmware Error)
ffff ffff 02b301b0
ffff ffff 01dcxxxx
ffff ffff 030d0170 or ffff ffff 030d0171
ffff ffff 031609xx
ffff ffff 03450097
ffff ffff 036000bd
ffff ffff 036e0136
01002D (Non-Continuable)
010023 (Non-Continuable)
010030 034c095e
010090 (Continuable)
010091 (Continuable)
010092 (Continuable)
040000 01E603D9
050000 (Continuable)
050001 (Continuable)
0A0050 (Non-Continuable)
0A0060 (Non-Continuable)
0A0070 (Continuable)
0B0010 xxxxxxxx (Non-Continuable)
0B000F (Continuable) (Only applicable to DesignJet 5500 Series)
0C0032 (Continuable)
0D0000 (Continuable)
0D0000 033f019C
0D0002 (Continuable)
0D0003 xxxxxxxx (Non-Continuable)
0D0004 xxxxxxxx (Non-Continuable)
0D0005 03180382 (Non-Continuable)
0FXXXX (Non-Continuable)
0F0200 00b007bc
0F0200 00b007E5
0F0200 01E603d2
0F0100 03180382 (Non-Continuable)
1f500XX (Boot Failed)

3. HP Ink Supplies Troubleshooting
What are HP Ink Supplies?
Priming a Brand New Ink System
Obtaining Ink Cartridge Information
Status Codes and Messages
Error Status Messages
Printhead Errors
Ink Cartridge Errors
Printhead Cleaner Errors

4. Service Tests and Utilities
Service Tests (Diagnostics)
Service Utilities

5. Service Calibrations
Entering the Service Calibrations Menu
Scan-Axis Calibration
Service Station Calibration
Accuracy Calibration
Carriage Height Calibration
Calibration Error Codes
User Calibrations
Printhead Alignment
Close-Loop-Color (CLC) Calibration
Banding Calibration
Accuracy Calibration

6. Print Quality
Print Quality Troubleshooting Checklist
How to Use the Diagnostic Print

7. Parts and Diagrams
Printer Support
Bin and Take-Up Reel
Right Hand Cover
Left Hand Cover and Rear Door
Top and Back Covers
Service Station
Vacuum Fan
Booster Fan and Media Sensor
Paper-Axis Motor
Scan-Axis Motor
ISS and APS Assembly
Ink Tubes System
Boot ROM DIMM, DRAM Memory and Covers
Rear Electronics Access Covers
Hard Disk Drive and Cover
ISS PCA and Main PCA
Power Supply Unit
Carriage Assembly
Tensioner Assembly and Encoder Strip
Platen Assemblies – DesignJet 5000 Series
Platen Assemblies – DesignJet 5500 Series
Pinch-Wheels Assembly and Lever
Center Guide, Deflectors and Entry Roller – DesignJet 5000 Series
Center Guide and Entry Roller – DesignJet 5500 Series
Tubes Guide Assemblies
EMC Covers
Spindle and Hub
Rollfeed Brakes
Miscellaneous Items
Media Types

8. Removal and Installation
Screw Types
Top Cover Assembly
Left Hand Cover
Right Hand Cover
Front Panel Assembly
Left Rear Cover
Right Rear Cover
Extension Cover (60″ Model only)
Media Lever Assembly
Right Hand Trim
Left Hand Trim
Back Cover
Ink Tubes System
EMC Covers
Encoder Strip
Trailing Cable
Tensioner Assembly
Carriage Assembly and Belt
Line Sensor
Scan-Axis Motor
Cutter Assembly
Ink Supply Station (ISS)
Air Pressurization System (APS)
Service Station Assembly
Drop Detector Assembly
Hard Disk Drive (HDD)
LAN Card
Memory and BootROM DIMM’s
Electronics Module Cover
Main PCA
Power Supply Unit (PSU)
Ink Supply Station (ISS) PCA
Ink Leak Detector – If Present (Only Applicable to the 5000 Series)
Cooling Fans
Electronics Module (as one complete Assembly)
Pinch-Wheel Cam
Vacuum Fan
Paper-Axis Motor Assembly
Booster Fan
Media Sensor
Entry Roller
Center Guide Assembly
Drive Roller Gear
Front Platen Assembly (Only Applicable to the 5000 Series)
Center Platen Assembly
Deflectors (Only Applicable to the 5000 Series)
Heater Assembly (Only Applicable to the 5500 Series)
Tube Guide Door

9. Preventive Maintenance
Service Preventive Maintenance
Warning/Stop Triggers
User Maintenance
Lens Maintenance
Carriage Interconnect Wiper
Roller Lubrification Kit
Slider Rods Lubrification Kit
Cleaning the Platen
Noisy Carriage Bushing
Belt Swelling
General Cleaning
Firmware Upgrade

10. Functional Overview
Electrical System
Front Panel
Scan Axis
Paper Axis
Ink Delivery System (IDS)
Ink Supply Station (ISS)
Tubes System
Air Pressurization System (APS)
Service Station
Print Head Cleaner (PHC)

Copier Lease Request

This will close in 0 seconds

Service Request

Quality and Affordable Service, Repair, and Maintenance for Your Copiers and Printers

Your business productivity is important to us, which is why we provide a hassle-free and affordable service for all models of copiers and printers in any condition. We offer great value for the money when it comes to our repair and maintenance services.

  • Factory certified and highly qualified service technicians
  • A highly trained service technician onsite within 24-48 hours
  • Affordable rates starting at $85/hour
  • High inventory of repair and replacement parts for most copier and printer brands

We are a one-stop shop for all your copier and printer repair and maintenance needs. 70% of our service requests are resolved on the 1st visit. You are guaranteed prompt and quality service wherever you are in the US.

For fast, reliable, and quality maintenance and repair for your copiers and printers, the choice is clear: Clear Choice Technical Services!

For an accurate diagnosis and a faster transaction time, please fill out the form below.

This will close in 0 seconds

Remote Computer/Copier/Printer Support

Remote Support Information

*Copier and Printer

We typically connect to your computer, which should be on the same network as the copier. This allows us to access the copier's Web Interface for more effective troubleshooting and to adjust any settings that may require modification or configuration.


We will explore various troubleshooting steps, and if the issue is related to the network, we may discuss it over the phone without remote access until we resolve the problem.

Machine Capability

Please confirm if your copier can still copy or print standalone (e.g., without any computer or network connection) to ensure we address your issue effectively. Complete this questionnaire to the best of your ability, and we will get back to you promptly to schedule remote support. Thank you for choosing our services, and we look forward to assisting you.

This will close in 0 seconds

Maintenance Contract

    This will close in 0 seconds