Description

SERVICE MANUAL TABLE OF CONTENTS

1. Ink Supplies Troubleshooting & Print Quality
Introduction
Troubleshooting System Error Codes
Performing a Service Test on a failed Assembly
Performing the Necessary Service Calibrations
Solving Ink Supplies Problems
Solving Print Quality Problems
Using the Front Panel
The Printer does not Power ON
The Printer Continuously Rejects Printheads
What to do if the Front Panel is blank
Cover Sensors are not Working
The Line Sensor has Problems Detecting Media
Problems with Color Accuracy
Troubleshooting Media Jams/Printhead Crashes
Banding at variable extreme environmental conditions
Worm marks on HP Coated media with light area fills
Solving Media-Handling Problems
What to do when plastic parts on the Media Basket become damaged during printer setup
Solving Ink Supplies problems
Ink Cartridge Levels, Information, and Replacement
Printhead Information, Replacement and Alignment
Ink Cartridge and Printhead Status Messages
Solving Ink Supplies Problems
Maintaining and Cleaning the Printheads
Print Quality
The Service Image Quality Diagnostic Print
Reading the Diagnostic Print Results
The Advanced Diagnostic Prints
Reading the Advanced diagnostic Print Results
Troubleshooting Print Quality Problems

2. System Error Codes
Introduction
Continuable and Non-Continuable Error Codes
System Error Code Brief Descriptions
System Error Codes – Full Descriptions

3. Diagnostic Menu
Scan Axis on page
Paper Drive on page
Electronics Module on page
Carriage Assembly on page
Sensors on page
Color Sensor (ESP)
Ink Delivery System (IDS)
Service Station
I/O Information
Unit Information
EEROM Reset
Set Unit Configuration
Error 71:19 Recovery

4. Service Menu
Entering the Service Utilities Menu
Service Calibrations

5. Parts and Diagrams
Printer Support
Center Covers (Front)
Center Covers (Rear)
Right Cover
Left Cover
Right Hand Assemblies
Left Hand Assemblies
Carriage Assembly
Scan-Axis Assemblies
Paper Path Assemblies (Front)
Paper Path Assemblies (Rear)
Tools 1
Tools 2
Miscellaneous Parts

6. Removal and Installation
Introduction
Service Calibration Guide to Removal and Installation
Window
Front Cover
Media Output Assembly
Right Front Trim
Left Front Trim
Right Ink Cartridge Door
Left Ink Cartridge Door
Right Cover
Left Cover
Rear Tray
Rear Cover
Media Lever
Media Lever Position Sensor
Cutter Assembly
Right Rear Tray Support
Left Rear Tray Support
Front Panel
Top Cover
Window Position Sensor
Ink Supply Tubes Support Rail
Service Station
Drop Detector
Aerosol Fan Assembly
PrintMech PCA
Pen to Paper Space (PPS) Solenoid
Spindle
Left Spindle Holder
Right Spindle Holder
Clean Out Assembly
Out Of Paper Sensor
Left Roll Guide
Right Roll Guide
Encoder Strip (with spring and attachment nut)
Encoder Strip
Trailing Cable
Carriage Assembly (with or without Trailing Cable)
Carriage Rear Bushing
Belt Assembly
Scan-Axis Motor
Carriage Rail Oiler
Color Sensor (ESP)
Line Sensor
Carriage Cover (includes Carriage Latch)
Carriage PCA
Right Ink Supply Station
Left Ink Supply Station
Ink Supply Tubes
Formatter
Hard Disk Drive
Electronics Module (Main PCA and PSU)
Starwheel Assembly
Print Zone Overdrive
Left Spittoon
Encoder Disk and Encoder Sensor
Media Advance Drive
Pinchwheel Assembly
Pinch Roller
Left Starwheel Lifter
Right Starwheel Lifter
Starwheel Motor
Full Bleed Foam

7. Preventive Maintenance
Preventive Maintenance
Preventive Maintenance Kits

8. Printer menu Map