Description

SERVICE MANUAL TABLE OF CONTENTS

Table of Contents
Revision List
Version 1.1
Version 1.2
Version 2.0
Version 2.1
Version 3.0
Version 3.1
Version 3.2
Version 3.3
Version 3.4

A SAFETY AND IMPORTANT WARNING ITEMS
1. IMPORTANT NOTICE

2. DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION
2.1 Description items in this Service Manual
2.2 Description items for safety and important warning items

3. SAFETY WARNINGS
3.1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC
3.2 POWER PLUG SELECTION
3.3 CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
3.4 Used Batteries Precautions
3.5 Laser Safety

4. WARNING INDICATIONS ON THE MACHINE
4.1 Warning indications inside the machine
4.2 Warning indications outside the machine
4.3 Warning indications on the boards

5. MEASURES TO TAKE IN CASE OF AN ACCIDENT

B NOTATION OF THE CONTENTS
1. NOTATION OF THE CONTENTS
1.1 Product name
1.2 Brand name
1.3 Feeding direction

C PRODUCT SPECIFICATIONS
1. bizhub C3850FS/C3850/C3350
1.1 Type
1.2 Functions
1.3 Paper
1.4 Materials
1.5 Print volume
1.6 Machine specifications
1.7 Operating environment
1.8 Print functions
1.9 Scan functions
1.10 Fax specifications
1.11 Finisher functions (bizhub C3850 only)

2. PF-P13
2.1 Type
2.2 Paper type
2.3 Machine specifications
2.4 Operating environment

3. FS-P03
3.1 Type
3.2 Paper type
3.3 Machine specifications
3.4 Operating environment

4. i-Option (LK-101 v3/106/107/108/111)
4.1 Available function for i-Option
4.2 Web browser function

D OVERALL COMPOSITION
1. SYSTEM CONFIGURATION

2. SECTION CONFIGURATION
2.1 bizhub C3850/C3350
2.2 bizhub C3850FS

3. PAPER PATH
3.1 bizhub C3850/C3350
3.2 bizhub C3850FS

4. CONTROL BLOCK DIAGRAM

5. IMAGE CREATION PROCESS

E SERVICE TOOL
1. bizhub C3850FS/C3850/C3350
1.1 Service material list
1.2 CE tool list
1.3 Utility tool

F MAINTENANCE
1. PERIODICAL MAINTENANCE ITEMS

2. Periodical maintenance items
2.1 bizhub C3850FS/C3850/C3350
2.2 Option

3. Periodical replacement parts list
3.1 bizhub C3850FS/C3850/C3350
3.2 Option

4. Periodical cleaning parts list
4.1 Main unit

5. Concept of parts life
5.1 Life value of consumables and parts
5.2 Details of the life specifications
5.3 Control causing inhibited printing for one part when an inhibited-printing event occurs in another part

6. PERIODICAL MAINTENANCE PROCEDURE bizhub C3850FS/C3850/C3350
6.1 Processing section
6.2 Transfer section
6.3 Fusing section
6.4 Feed section
6.5 Transport section
6.6 Toner collection section

7. PERIODICAL MAINTENANCE PROCEDURE PF-P13 (PF-P13:A4Y6-WY1)
7.1 Feed section

8. PERIODICAL MAINTENANCE PROCEDURE PF-P13 (PF-P13:A4Y6-WY2)
8.1 Feed section

G DISASSEMBLING/REASSEMBLING
1. Disassembly/adjustment prohibited items
1.1 Paint-locked screws
1.2 Red-painted screws
1.3 Variable resistors on board
1.4 Removal of PWBs

2. Disassembly/reassembly parts list
2.1 Main body
2.2 Option: PF-P13 (A4Y6-WY1)
2.3 Option: PF-P13 (A4Y6-WY2)

3. Notes when transporting the machine

4. bizhub C3850FS/C3850/C3350
4.1 Disassembly/reassembly procedure (Exterior parts)
4.2 Disassembly/reassembly procedure (Units)
4.3 Disassembly/reassembly procedure (Boards)
4.4 Disassembly/reassembly procedure (Motors)
4.5 Disassembly/reassembly procedure (Clutches)
4.6 Disassembly/reassembly procedure (Fan motors)
4.7 Disassembly/reassembly procedure (Others)

5. Option
5.1 Disassembly/reassembly procedure (PF-P13:A4Y6-WY1)
5.2 Disassembly/reassembly procedure (PF-P13:A4Y6-WY2)
5.3 Installation procedure (Expanded memory)

H CLEANING/LUBRICATION
1. bizhub C3850FS/C3850/C3350
1.1 Cleaning parts list
1.2 Cleaning procedure

2. Option
2.1 Cleaning parts list
2.2 Cleaning procedure (PF-P13:A4Y6-WY1)
2.3 Cleaning procedure (PF-P13:A4Y6-WY2)

I ADJUSTMENT/SETTING
1. HOW TO USE THE ADJUSTMENT SECTION
1.1 Advance checks

2. Utility
2.1 List of utility mode
2.2 Starting/Exiting
2.3 Restore Defaults

3. LIST OF SERVICE MODE
3.1 List of service mode (outline)
3.2 List of service mode (detail)

4. SERVICE MODE
4.1 Starting/Exiting
4.2 Machine
4.3 Firmware Version
4.4 Imaging Process Adjustment
4.5 CS Remote Care (Outlines)
4.6 Setting up the CS Remote Care
4.7 Calling the maintenance
4.8 Calling the center from the administrator
4.9 Checking the transmission log
4.10 Detail on settings for CS Remote Care
4.11 System 1
4.12 System 2
4.13 Counter
4.14 List Output
4.15 State Confirmation
4.16 Finisher
4.17 Test Mode
4.18 ADF Adjustment
4.19 FAX Setting
4.20 FAX setting (Address parameter list: for line 1, line 2, line 3 and line 4)
4.21 2nd network card settings
4.22 Firmware Update
4.23 Loadable Drive Information
4.24 Loadable Driver Download
4.25 Engine FW DipSW
4.26 Internet ISW Settings
4.27 External Memory Backup
4.28 Verify Firmware
4.29 BootUp Screen

5. Security Service Mode
5.1 List of Security Service Mode
5.2 Starting/Exiting
5.3 Billing Setting
5.4 Administrator Password
5.5 CE Password
5.6 Life Stop
5.7 Engine Data Backup
5.8 Administrator unlocking

6. Extra Service Mode
6.1 List of Extra Service Mode
6.2 Starting/Exiting

7. Control Panel Calibration
7.1 Use
7.2 Procedure

8. FAX PROTOCOLS
8.1 G3 ECM (G3 Error Correction Mode)
8.2 Line control
8.3 Table of reference code
8.4 How to analyze the T30 protocol monitor

9. Registration Adjustment
9.1 Tray1
9.2 Paper Feed Unit (PF-P13:A4Y6-WY1)
9.3 Paper Feed Unit (PF-P13:A4Y6-WY2

J REWRITING OF FIRMWARE
1. Checking the current firmware version
2. Firmware upgrading procedure by USB memory device
2.1 Preparations for firmware upgrading
2.2 How to write controller firmware data
2.3 How to write other firmware data

3. Internet ISW
3.1 Preparations for firmware rewriting
3.2 Preparing the firmware data
3.3 Firmware rewriting from the control panel

4. CS Remote Care
4.1 Firmware rewriting from the CS Remote Care

5. How to reinstall the i-Option data
5.1 Available function for i-Option
5.2 LK-107/LK-108 font data reinstallation procedure

K TROUBLESHOOTING
1. JAM DISPLAY
1.1 JAM display
1.2 List of JAM display
1.3 Sensor layout
1.4 Solution

2. PROCESS CAUTION INFROMATION
2.1 Display procedure
2.2 List
2.3 Solution

3. TROUBLE CODE
3.1 Trouble code (Service Call)
3.2 Trouble resetting procedure
3.3 Trouble isolation function
3.4 List of the trouble code
3.5 Solution

4. ABORT CODE
4.1 Troubleshooting of the abort code
4.2 F00#
4.3 FB0#
4.4 FB1#
4.5 FB4#
4.6 FB8#
4.7 FB9#
4.8 FBA#

5. FAX TROUBLE CODE
5.1 The error in the transmission/reception system
5.2 B0##
5.3 B11#
5.4 B12#
5.5 B13#
5.6 B14#
5.7 B15#
5.8 B16#
5.9 B17#
5.10 B18#
5.11 B19#
5.12 T0#
5.13 T1#
5.14 T2#
5.15 T3#
5.16 T4#
5.17 T5#
5.18 T6#
5.19 T7#
5.20 T8#
5.21 T9#
5.22 R0#
5.23 R1#
5.24 R2#
5.25 R3#
5.26 R4#
5.27 R5#
5.28 R6#
5.29 R7#
5.30 R8#
5.31 R9#

6. OTHER TROUBLE
6.1 Machine is not energized at all (DCPU operation check)
6.2 Operation panel indicators do not light
6.3 Fusing heaters do not operate
6.4 Operation panel (touch panel) do not respond
6.5 Output tray full indication does not disappear <bizhub C3850FS>

7. IMAGE QUALITY PROBLEM
7.1 How to identify problematic part
7.2 Solution

8. IC PROTECTOR
8.1 IC protector outline
8.2 IC protector list

L PARTS/CONNECTOR LAYOUT DRAWING
1. PARTS LAYOUT DRAWING
1.1 Main Body
1.2 ADF
1.3 Finisher
1.4 Paper feed unit (option)

2. CONNECTOR LAYOUT DRAWING
2.1 BOARD CONNECTOR LAYOUT DRAWING
2.2 RELAY CONNECTOR LAYOUT DRAWING

M TIMING CHART
1. Timing chart
1.1 Main body
1.2 ADF
1.3 Finisher (bizhub C3850FS only)

N WIRING DIAGRAM
1. bizhub C3850/C3350
1.1 Main body (1/2)
1.2 Main body (2/2)

2. bizhub C3850FS
2.1 Main body (1/3)
2.2 Main body (2/3)
2.3 Main body (3/3)

O THEORY OF OPERATION bizhub C3850FS/C3850/C3350
1. INTERFACE SECTION
1.1 bizhub C3850/C3350
1.2 bizhub C3850FS

2. AUTOMATIC DOCUMENT FEEDER SECTION
2.1 Configuration
2.2 Drive
2.3 Operation
2.4 Paper Path

3. SCANNER SECTION
3.1 Configuration
3.2 Drive
3.3 Operation

4. WRITE SECTION
4.1 Configuration
4.2 Operation

5. TONER SUPPLY SECTION
5.1 Configuration
5.2 Drive
5.3 Operation

6. IMAGING UNIT SECTION (overall configuration)
6.1 Configuration
6.2 Operation

7. IMAGING UNIT SECTION (charge corona)
7.1 Configuration
7.2 Drive
7.3 Operation

8. IMAGING UNIT SECTION (photo conductor)
8.1 Configuration
8.2 Drive
8.3 Operation

9. IMAGING UNIT SECTION (developing)
9.1 Configuration
9.2 Drive
9.3 Operation

10. 1ST TRANSFER SECTION
10.1 Configuration
10.2 Drive
10.3 Operation

11. 2ND TRANSFER SECTION
11.1 Configuration
11.2 Drive
11.3 Operation

12. WASTE TONER COLLECTING SECTION
12.1 Configuration
12.2 Drive
12.3 Operation

13. PAPER FEED SECTION (Manual tray)
13.1 Configuration
13.2 Drive
13.3 Operation

14. PAPER FEED SECTION (Tray 1)
14.1 Configuration
14.2 Drive
14.3 Operation

15. CONVEYANCE SECTION (Registration roller)
15.1 Configuration
15.2 Drive
15.3 Operation

16. FUSING SECTION
16.1 Configuration
16.2 Drive
16.3 Operation

17. DUPLEX SECTION
17.1 Configuration
17.2 Drive
17.3 Operation

18. PAPER EXIT SECTION
18.1 Configuration
18.2 Drive
18.3 Operation

19. BUILT-IN FINISHER SECTION （bizhub C3850FS
19.1 General configuration
19.2 Operation overview
19.3 Transport guide section……
19.4 Alignment Section.
19.5 Stapler Section
19.6 Paper Exit

20. IMAGE STABILIZATION CONTROL
20.1 Overview
20.2 Description of control
20.3 Control contents

21. POWER SUPPLY SECTION
21.1 Power switch/Power key

22. FAN CONTROL
22.1 Configuration
22.2 Operation

23. COUNTER CONTROL
23.1 Configuration
23.2 Operation

24. INDICATOR FUNCTION
24.1 Configuration
24.2 Control

PA THEORY OF OPERATION PF-P13 (A4Y6-WY1)
1. OVERALL CONFIGURATION

2. DRIVE

3. OPERATION
3.1 Paper lift plate mechanism
3.2 Paper feed and transport control
3.3 Paper separation mechanism
3.4 Paper detection mechanism
3.5 Paper empty condition detection control
3.6 Paper guide plate
3.7 Paper size detection control
3.8 Paper reference position adjustment mechanism
3.9 Paper misfeed detection control
3.10 Paper feed retry control

PB THEORY OF OPERATION PF-P13 (A4Y6-WY2)
1. CONFIGURATION

2. DRIVE

3. OPERATION
3.1 Paper lift plate mechanism
3.2 Paper feed and transport control
3.3 Paper separation mechanism
3.4 Paper detection mechanism
3.5 Paper empty condition detection control
3.6 Paper guide plate
3.7 Paper size detection control
3.8 Paper reference position adjustment mechanism
3.9 Paper misfeed detection control
3.10 Paper feed retry control

PC THEORY OF OPERATION FS-P03
1. FS-P03
1.1 Configuration1
1.2 Paper detection
1.3 Safety switch

PD THEORY OF OPERATION AU-201/AU201S
1. AU-201
1.1 Configuration
1.2 Operation

2. AU-201S
2.1 Configuration
2.2 Operation
2.3 Specifications

Q PARTS GUIDE MANUAL (1st Edition)
INFORMATION FOR PARTS GUIDE MANUAL
HOW TO MAKE THE BEST USE OF THIS MANUAL
SYSTEM OUTLINE (bizhub C3850/C3350)
SYSTEM OUTLINE (bizhub C3850FS)

1. Printer Color (bizhub C3350/bizhub C3850)
DIAGRAMS OF MAIN PARTS SECTION
1.1 ADF & IR SECTION
1.2 CONTROL PANEL SECTION
1.3 EXTERNAL PARTS
1.4 PRINTER CONTROL BOARD SECTION
1.5 TONER BOTTLE DRIVE SECTION
1.6 TRANSFER BELT UNIT
1.7 TRANSFER GUIDE SECTION
1.8 PRINT HEAD SECTION
1.9 CASSETTE SECTION
1.10 VERTICAL CONVEYANCE SECTION
1.11 DUP RIVERSE DRIVE SECTION
1.12 FUSING SECTION
1.13 MAIN DRIVE SECTION
1.14 PAPER FEED DRIVE SECTION
1.15 ELECTRICAL COMPONENTS
1.16 WIRING ACCESSORIES AND JIGS
1.17 ACCESSORY PARTS
1.18 MAINTENANCE LIST
1.19 DESTINATION

1. Printer Color (bizhub C3850FS)
DIAGRAMS OF MAIN PARTS SECTION
1. ADF SECTION
1.1 P1

2. IR SECTION
2.1 P2

3. CONTROL PANEL SECTION
3.1 P3

4. EXTERNAL PARTS
4.1 P4
4.2 P5

5. PRINTER CONTROL BOARD SECTION
5.1 P6

6. TONER BOTTLE DRIVE SECTION
6.1 P7

7. TRANSFER BELT UNIT
7.1 P8
7.2 P9
7.3 P10

8. TRANSFER GUIDE SECTION
8.1 P8
8.2 P9
8.3 P10
8.4 P11

9. PRINT HEAD SECTION
9.1 P12

10. CASSETTE SECTION
10.1 P13
10.2 P14

11. VERTICAL CONVEYANCE SECTION
11.1 P15
11.2 P16
11.3 P17

12. DUP RIVERSE DRIVE SECTION
12.1 P18

13. FUSING SECTION
13.1 P19

14. MAIN DRIVE SECTION
14.1 P20

15. PAPER FEED DRIVE SECTION
15.1 P21

16. ELECTRICAL COMPONENTS
16.1 P22
16.2 P23

17. FINISHER SECTION
17.1 P24
17.2 P25
17.3 P26
17.4 P27
17.5 P28
17.6 P29
17.7 P30
17.8 P31

18. WIRING ACCESSORIES AND JIGS
18.1 P32

19. ACCESSORY PARTS
19.1 P33

20. MAINTENANCE LIST

21. DESTINATION

2. Finisher/Sorter (FS-P03)
2.1 FS-P03
2.2 DESTINATION

3. Other Option (WT-P02)
3.1 WT-P02
3.2 DESTINATION

4. Other Option (KP-101)
4.1 KP-101
4.2 DESTINATION

5. Other Option (MK-P02)
5.1 MK-P02
5.2 DESTINATION

6. Paper Feeder (PF-P13)
6.1 EXTERNAL PARTS
6.2 FRAME SECTION
6.2.1 P2
6.3 PAPER TAKE-UP SECTION
6.4 DRIVE SECTION
6.5 PAPER TRAY SECTION
6.6 WIRING ACCESSORIES AND JIGS
6.7 ACCESSORY PARTS
6.8 MAINTENANCE LIST
6.9 DESTINATION

7. Other Option (MK-738)
7.1 MK-738
7.2 DESTINATION

8. Other Option (FK-512)
8.1 FK-512
8.2 DESTINATION

9. Other Option (MK-P06)
9.1 MK-P06
9.2 DESTINATION

S LAYOUT DRAWINGS FOR RELATED PARTS BY EACH TROUBLE CODE
1. 0103
2. 0106
3. 1004, 1014
4. 1102
5. 1103
6. 1108, 1109
7. 1140
8. 1146
9. 1147
10. 1184
11. 1403, C155, C169
12. 2152
13. 2202
14. 2253
15. 2351
16. 2411 – 2414, 2552, 2554, 2556, 2558, 2559, 255A – 255C, 2561 – 2564
17. 2551, 2553, 2555, 2557
18. 2650, 4091, 4092
19. 2A21 – 2A24
20. 3201
21. 3302
22. 3421, 3426, 3721, 3726, 3821, 3826, 3921, 3926
23. 3722, 3822, 3922
24. 4002, 4501
25. 4101
26. 4801, C15E, C164
27. 4802, 5601, C15C, C15D, C163, DC00, DC10
28. 4901, D501
29. 5102
30. 5307
31. 5351
32. 5353
33. 5357
34. 5501
35. 5701
36. 6751, 6790 – 6793, 9401
37. C151, C180, D3F2, D3F3, D3F4, E101
38. C167, C168
39. D004, D091
40. D092 – D097