Frequently Ask Questions – Clear Choice Technical Services LLC

Pricing Information

Clear Choice Technical Services offers customized pricing based on your specific needs and requirements. We have tailored packages for small to large enterprise businesses. You may Inquire for a free assessment and solution implementation today!

What’s included (coverages) in service response times?

Our full-service offers cover all toner, supplies, parts, and labor for our Rentals, Leases, and Maintenance Contracts. Clear Choice employs the #1 Tech Support Team in the industry for Remote Copier Support assistance to make sure your device is operational at all times. Our Remote Computer Support packages include all computer issues from connectivity to malware removal assistance.

Automated supply replenishments or manual requests?

Our service agreements have optional software we can install to monitor the toner and supply levels and send us automatic alerts for supply replenishments that are needed so you won’t have to worry about requesting. A secondary option would be manual requests and monthly meter reading requests if the software would not be allowed to be installed on your network.

Is paper included in the service contract?

Everything is included in our service contacts except paper and staples. It also includes all toner, supplies, parts, and onsite labor from our technicians.

Are there methods of payment that can be used or are NET Terms available?

We accept Credit Cards, ACH, and Checks. If you would like to get on NET Terms, we have an application you can fill out to get the process started and reviewed for approval. You can request this from your agent.

Are there any hidden costs?

Clear Choice Technical Service makes it a point that everything is clearly stated in our quotes. Rest assured, there will be no hidden costs.

What phone number and email can be used to reach for support and service?

Our phone number for support and service is (866) 620 -2287 and our email is service@clearchoicetechnical.com

Are your technicians employed locally or subcontracted?

We have our own employed techs, and you may also use the vetted contracted technicians that we work with for services who have been rigorously tested in the field and are professionally representing our company.

Do you have a local office I can come to test/try the machines and talk in person?

Due to Covid, we have closed all of our showroom floors and at this time do not have an office where we can have our machines tested locally. We can set up a LIVE demo with our team and do a virtual demonstration in real-time with you as an alternative and show you the exact model we are offering so you can see its performance and features in action.

Are your techs certified in the models they service?

Our technicians are not only certified but also experienced in the models they service. We carefully choose each technician we send to fix any machine issue.

What happens if the machine cannot be repaired under contract, will it be replaced for free?

If your machine is under a lease and cannot be repaired, it will be replaced for free with the same or newer model at no expense. If you have a stand-alone maintenance contract only, and a repair costs more than 50% of the cost of the device replacement, then it would not be viable to function again and an upgraded unit would be offered instead.

Do you use compatible or remanufactured toner/supplies or OEM products only?

Only OEM supplies are recommended for quality, reliability, and warranty support as they are precisely designed for your printer, reducing the risk of malfunctions and ensuring consistent, optimized performance.

Can the print allowance be adjusted in the middle of the contract in case we need to print more in the future?

Yes, we can adjust the print allowance based on your needs or do a Cost Per Click agreement where you only get charged for the prints you used in the previous month so there is no forced allowance or overages. This means you can print as much or as little as you need.

What happens if we decide to cancel the contract?

The leases are non-cancelable and need to be fulfilled or Bought Out if you want to cancel early before the end of the term. Stand-alone service contracts can be canceled by either party with a 30-day written notice.