Clear Choice Technical Services

How Copiers Work: Everything You Need to Know About Photocopiers

Home » How Copiers Work: Everything You Need to Know About Photocopiers

How Copiers Work: Everything You Need to Know About Photocopiers

Clear Choice Technical Services

A copy machine may seem like a complicated device, but there’s a basic principle behind its performance. Photocopiers work because of the opposing electrical static charges between the ink, or toner, and the rolling drum. These opposing charges attract them to each other. Once an image on the drum is produced, light and heat are required to transfer the ink to a piece of paper successfully.

These are the basic steps involved in the process:

  • The user places a document on the glass. The photocopier then scans the surface of the glass. Light bounces off the document and is reflected onto the drum. This drum has a special coating which conducts electricity when light falls onto it. More light reflects off the white areas of the paper compared to the black, inked areas. An electrical shadow forms on the drum which is made of positively charged static electricity.
  • The toner, or ink, is also charged by the copy machine but its charge is negative. Because of the opposing charges, the toner sticks to the electrical shadow on the drum, and this is how an inked image is formed. This image is the replica of the original document.
  • To transfer the image, the drum is rolled onto a heated sheet of paper. The ink, or toner powder, transfers to the sheet and is permanently placed onto the paper through heat and pressure. The final product then emerges from the side of the copier. Because of the heat applied in the final process, the paper is still warm.

Basic Steps When Using a Copier

Photocopiers are very easy to use.

  1. Open the copier lid.
  2. Place your document face-down on the glass of the photocopier.
  3. Select options including the number of pages, enlargements, etc.
  4. Press the start button.

Common Problems You Might Encounter When Using Your Copier

These are just some of the most common copy machine problems and tips on how to fix them:

  • Paper jams. This is usually caused by using the wrong paper size or by improper loading. To fix this, remove the jammed paper manually. Then, reload the proper paper size and make sure paper is aligned properly.
  • Toner issues. If toner is low or empty, a simple replacement should be enough to fix the problem. Otherwise, you will have to check if you’re using the right toner or if there’s a manufacturer defect and the cartridge needs to be replaced.
  • Spots on pages. Check if the dots are always showing up in the same position. If this is the case, clean off glass and mirrors to get rid of the spots.

How to Keep Your Photocopier Up and Running

These are just some of the ways that you can extend the life of our equipment and ensure its efficiency for years to come:

  • Before you start cleaning the photocopier, turn it off to avoid electrical accidents.
  • If possible, clean the copier’s interior and exterior at least once a week.
  • Make sure that you are using the right paper and toner for your device. Replacing the toner regularly is also extremely important.
  • Always load the paper properly to avoid jamming it into the photocopier.
  • If you encounter any problems with your machine, hire the services of a trained professional who knows copiers well.

Leave a Reply

You must be logged in to post a comment.

Copier Lease Request


This will close in 0 seconds

Service Request

Quality and Affordable Service, Repair, and Maintenance for Your Copiers and Printers

Your business productivity is important to us, which is why we provide a hassle-free and affordable service for all models of copiers and printers in any condition. We offer great value for the money when it comes to our repair and maintenance services.

  • Factory certified and highly qualified service technicians
  • A highly trained service technician onsite within 24-48 hours
  • Affordable rates starting at $85/hour
  • High inventory of repair and replacement parts for most copier and printer brands

We are a one-stop shop for all your copier and printer repair and maintenance needs. 70% of our service requests are resolved on the 1st visit. You are guaranteed prompt and quality service wherever you are in the US.

For fast, reliable, and quality maintenance and repair for your copiers and printers, the choice is clear: Clear Choice Technical Services!

For an accurate diagnosis and a faster transaction time, please fill out the form below.


This will close in 0 seconds

Remote Computer/Copier/Printer Support

Remote Support Information

*Copier and Printer

We typically connect to your computer, which should be on the same network as the copier. This allows us to access the copier's Web Interface for more effective troubleshooting and to adjust any settings that may require modification or configuration.

*Computer

We will explore various troubleshooting steps, and if the issue is related to the network, we may discuss it over the phone without remote access until we resolve the problem.

Machine Capability

Please confirm if your copier can still copy or print standalone (e.g., without any computer or network connection) to ensure we address your issue effectively. Complete this questionnaire to the best of your ability, and we will get back to you promptly to schedule remote support. Thank you for choosing our services, and we look forward to assisting you.


This will close in 0 seconds

Maintenance Contract


    This will close in 0 seconds

    Short Term Rental

    This will close in 0 seconds

    This will close in 0 seconds